Phone Amego User's Guide

Introducing Phone Amego

        Introduction Description Configuration Bluetooth Google Voice Landline VoIP Placing a Call Caller ID Lookup Call Records Daylite Integration Helpful Hints Spotlight on Innovation Phone Amego Application Frequently Asked Questions (FAQ) Thank You! Reviews & Comments About Us Appendix A - Mac CTI Appendix B - SIP Phones Appendix C - Internet Phone Service Appendix D - VoIP ATAs

Mac to Phone Integration

Have you ever been frustrated by one or more of these:

* Needing to manually dial long phone numbers, access codes, or extensions?

* Having to copy down or search for a phone number?

* Waiting or not knowing if you missed an important call?

* Rushing to the phone only to find it's a telemarketer or not for you?

* Incomplete or missing call history?

* Missing caller ID name?

* Struggling to remember or find your notes from a previous call or Email?

* Sending SMS while your on another call?

* Being told Macs don't support integration with your phone?

Phone Amego is designed to help you use your Mac to be more efficient and in control of your

telephone communications.

Features

* On screen caller ID with optional voice announcement

(including Address Book search and reverse lookup)

* Dial calls from your Address Book, Daylite, or selected text

* Keep notes on each caller in a shared database

* Flexible call logging and accounting

* Supports popular Bluetooth phones including iPhone

* Supports landline phones connected through a compatible USB modem

* VoIP caller ID with Linksys/Sipura or OBiHAI VoIP telephone adaptors

* Works with popular IP phones including Polycom, Yealink, Aastra, Snom, and Cisco

* Supports softphones including Skype, Bria, and X-Lite.

* Works with popular internet phone services including Vonage, CallCentric, and Google Voice

* Supports Whozz Calling multi-line call monitoring hardware

* Caller ID sharing and remote dialing with other hosts on your LAN

Benefits

Be more productive:

* Save time dialing when the number you want to call is already on your computer.

* Identify who is calling before you reach for your phone.

* Block or Ignore unwanted calls.

* Organize call records and pull up related information with a few clicks.

You have phones, maybe several. AND You have software on your Mac for organizing your

contacts, calendar, email, notes, and other information about the people you interact with.

Before Phone Amego, these islands didn't talk to each other. Now they can. Phone Amego fills in

the gap between simple dialers and full CRMs. A free 21-day trial version is available for

immediate download.

Where to Begin?

While this Guide offers lots of information, there is very little you actually need to read to get

started. The first thing to realize is that Phone Amego works with many kinds of phones and

software. Once you become a little familiar with the idea of telephone integration, you can focus

in on the kind of phone you actually have (Bluetooth, landline, or VoIP) and the type of software

you would like to integrate with your phone (Address Book, Daylite, Sales Force, call records,

etc.).

If you're not sure what to do next, scan the table of contents below for information about

setting up your phone, and answering common questions.  Enjoy!

FAQ: What problem is Phone Amego intended to solve?

The Mac-to-Phone Integration Challenge

FAQ: Will Phone Amego work with my home or office phones?

Download  |  Buy   |  Release Notes  |  Reviews  |  Forum  |  Send Feedback

Mac and iPhone are a trademarks of Apple Inc., registered in the U.S. and other countries.

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Contents

Description

Configuration

Telephone Devices

Scripting

History and Favorites

Dialing Options

Caller ID

Sharing

Bluetooth

Bluetooth Configuration

Bluetooth Troubleshooting

Hands-Free Speakerphone

Apple Feedback

Google Voice

SMS Text Messaging

Troubleshooting

Landline

Compatible USB Modems

Call Monitoring Hardware

Multi-line Caller ID

VoIP

Linksys/Sipura ATA

OBi110 ATA

Polycom IP Phone

Yealink IP Phone

Snom IP Phone

Aastra IP Phone

Softphones (Skype, Bria, X-Lite)

Generic Dial URLs (Vonage, CallCentric, Push Dialer,...)

Generic Notification URLs

IP Addressing

Placing a Call

Looking up a Phone Number

Dialing

Sending Touch-Tones

Dialing an Extension

Summary of Keyboard Shortcuts

Application Launchers (Alfred App, LaunchBar, QuickSilver)

Caller ID Lookup

Lookup Files (Blocking Unwanted Calls)

Reverse Name Lookup (Augmented Caller ID)

Event URLs for Web Applications

Call Records

Contact Cards

Daylite Integration

Helpful Hints

Re-opening the Call Status Window

Positioning the Call Status Window

Useful Techniques for Handling Calls

Using Growl Notification

Phone Number Formatting

Resolving Service Problems

Customizing Phone Amego

Developer Info

Spotlight on Innovation

Phone Amego Application

System Requirements

Installation and Removal

Registration and Licensing

License Agreement

Software Upgrades

Getting Help

Frequently Asked Questions (FAQ)

FAQ 1 - What Does It Do

What problem is Phone Amego intended to solve?

How can I get a Google Voice Account?

Does Phone Amego work with Google 2-Step Authentication?

FAQ 2 - Bluetooth

Do I need to jailbreak my phone to work with Phone Amego?

Does Phone Amego work with iPhone?

Can I connect with my iPhone via WiFi rather than Bluetooth?

Which Bluetooth Cell Phones are Supported?

My phone went silent during a call, what happened?

How do I get call audio to play on my Mac?

How do I send out SMS messages through my iPhone?

What happened to the Bluetooth phone to Address Book integration in Mac OS X Tiger?

What's the point of having a Bluetooth phone?

FAQ 3 - Other Tools

How does Phone Amego compare to ApiMac CallerID?

How does Phone Amego compare to BluePhoneElite 2?

How does Phone Amego compare to Dialectic?

How does Phone Amego compare to VonaLink ScreenPop?

Is there a similar program for Windows PCs?

Can Phone Amego replace the answering machine feature in

Parliant's PhoneValet Message Center?

Does Phone Amego work with Daylite from Market Circle?

Does Phone Amego work with Contactizer Pro?

Does Phone Amego work with other Network Caller ID services?

Does Phone Amego work with MagicJack?

Does Phone Amego work with Ooma Telo?

Does Phone Amego work with VoIP Softphones?

Does Phone Amego work with Skype?

FAQ 4 - About Phone Amego

Will Phone Amego work with my home or office phones?

Can I get Internet based VoIP phone service for free in the US?

Did you mis-spell "Amigo" in Phone Amego intentinally?

Can I help test Phone Amego and get a discounted license?

I notice Phone Amego is available on your website AND on the Mac App Store.

Is there any advantage to getting it one place over the other?

Thank You!

Send Feedback

Credits

Reviews & Comments

About Us

Appendix A - Mac CTI

Appendix B - SIP Phones

Appendix C - Internet Phone Service

Appendix D - Voip ATAs

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