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Can't connect my Polycom Soundpoint phone at work

PostPosted: Wed Nov 14, 2012 9:25 pm
by chrishallva
Hi,

I appreciate any help. I'm in day one of the free trial to see if I can make this software work for the office. We have Verizon SIP phone service. I'm able to follow all the instructions on http://www.sustworks.com/pa_guide/polycom.html, but nothing happens at Step 10 when I press and hold the command key while lifting the receiver off hook. I'm assuming PA will add my phone as a Telephone device. I've also tried adding it manually both as Voip via Linksys/Sipura TA and as VOIP via OBi TA. Neither lets me make a call. By putting my phone IP in Voip via Linksys/Sipura TA I sometimes get a "Connected and ready" and sometimes "Out of range". When trying to dial when it says Connect and ready, I get an error prompt to configure Google Voice. On the Polycom app admin I've tried entering my Phone's IP straight XX.XXX.XX.XX and with XX.XXX.XX.XX:8080/polycom - neither worked for the command - receiver off the hook step.

I'm on a Macbook Pro using Mountain Lion with Phone Amego 1.4.1. Pasted the debug log for today (Day 1) below. Would love to get this working.

Thanks for any advice.

Chris


[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
2012-11-14 17:04:41 [resetCommForPhone: 48 (VoIP Adaptor)]
[voipUseNotification stop UDP listener VoIP Adaptor]
[Stop VoIP device monitoring]
[Start monitoring VoIP Device: VoIP Adaptor]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
2012-11-14 17:05:16 [resetCommForPhone: 48 (VoIP Adaptor)]
[voipUseNotification stop UDP listener VoIP Adaptor]
[Stop VoIP device monitoring]
[Start monitoring VoIP Device: VoIP Adaptor]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
2012-11-14 17:05:51 [resetCommForPhone: 48 (VoIP Adaptor)]
[voipUseNotification stop UDP listener VoIP Adaptor]
[Stop VoIP device monitoring]
[Start monitoring VoIP Device: VoIP Adaptor]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
2012-11-14 17:06:26 [resetCommForPhone: 48 (VoIP Adaptor)]
[voipUseNotification stop UDP listener VoIP Adaptor]
[Stop VoIP device monitoring]
[Start monitoring VoIP Device: VoIP Adaptor]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
2012-11-14 17:07:01 [resetCommForPhone: 48 (VoIP Adaptor)]
[voipUseNotification stop UDP listener VoIP Adaptor]
[Stop VoIP device monitoring]
[Start monitoring VoIP Device: VoIP Adaptor]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
2012-11-14 17:07:36 [resetCommForPhone: 48 (VoIP Adaptor)]
[voipUseNotification stop UDP listener VoIP Adaptor]
[Stop VoIP device monitoring]
[Start monitoring VoIP Device: VoIP Adaptor]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
2012-11-14 17:08:11 [resetCommForPhone: 48 (VoIP Adaptor)]
[voipUseNotification stop UDP listener VoIP Adaptor]
[Stop VoIP device monitoring]
[Start monitoring VoIP Device: VoIP Adaptor]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
2012-11-14 17:08:46 [resetCommForPhone: 48 (VoIP Adaptor)]
[voipUseNotification stop UDP listener VoIP Adaptor]
[Stop VoIP device monitoring]
[Start monitoring VoIP Device: VoIP Adaptor]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
2012-11-14 17:09:21 [resetCommForPhone: 48 (VoIP Adaptor)]
[voipUseNotification stop UDP listener VoIP Adaptor]
[Stop VoIP device monitoring]
[Start monitoring VoIP Device: VoIP Adaptor]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
2012-11-14 17:09:56 [resetCommForPhone: 48 (VoIP Adaptor)]
[voipUseNotification stop UDP listener VoIP Adaptor]
[Stop VoIP device monitoring]
[Start monitoring VoIP Device: VoIP Adaptor]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
2012-11-14 17:10:31 [resetCommForPhone: 48 (VoIP Adaptor)]
[voipUseNotification stop UDP listener VoIP Adaptor]
[Stop VoIP device monitoring]
[Start monitoring VoIP Device: VoIP Adaptor]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
2012-11-14 17:11:06 [resetCommForPhone: 48 (VoIP Adaptor)]
[voipUseNotification stop UDP listener VoIP Adaptor]
[Stop VoIP device monitoring]
[Start monitoring VoIP Device: VoIP Adaptor]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
2012-11-14 17:11:41 [resetCommForPhone: 48 (VoIP Adaptor)]
[voipUseNotification stop UDP listener VoIP Adaptor]
[Stop VoIP device monitoring]
[Start monitoring VoIP Device: VoIP Adaptor]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
2012-11-14 17:12:16 [resetCommForPhone: 48 (VoIP Adaptor)]
[voipUseNotification stop UDP listener VoIP Adaptor]
[Stop VoIP device monitoring]
[Start monitoring VoIP Device: VoIP Adaptor]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
2012-11-14 17:12:51 [resetCommForPhone: 48 (VoIP Adaptor)]
[voipUseNotification stop UDP listener VoIP Adaptor]
[Stop VoIP device monitoring]
[Start monitoring VoIP Device: VoIP Adaptor]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
2012-11-14 17:13:26 [resetCommForPhone: 48 (VoIP Adaptor)]
[voipUseNotification stop UDP listener VoIP Adaptor]
[Stop VoIP device monitoring]
[Start monitoring VoIP Device: VoIP Adaptor]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
2012-11-14 17:14:01 [resetCommForPhone: 48 (VoIP Adaptor)]
[voipUseNotification stop UDP listener VoIP Adaptor]
[Stop VoIP device monitoring]
[Start monitoring VoIP Device: VoIP Adaptor]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
2012-11-14 17:14:36 [resetCommForPhone: 48 (VoIP Adaptor)]
[voipUseNotification stop UDP listener VoIP Adaptor]
[Stop VoIP device monitoring]
[Start monitoring VoIP Device: VoIP Adaptor]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
2012-11-14 17:15:11 [resetCommForPhone: 48 (VoIP Adaptor)]
[voipUseNotification stop UDP listener VoIP Adaptor]
[Stop VoIP device monitoring]
[Start monitoring VoIP Device: VoIP Adaptor]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
2012-11-14 17:15:46 [resetCommForPhone: 48 (VoIP Adaptor)]
[voipUseNotification stop UDP listener VoIP Adaptor]
[Stop VoIP device monitoring]
[Start monitoring VoIP Device: VoIP Adaptor]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
2012-11-14 17:16:21 [resetCommForPhone: 48 (VoIP Adaptor)]
[voipUseNotification stop UDP listener VoIP Adaptor]
[Stop VoIP device monitoring]
[Start monitoring VoIP Device: VoIP Adaptor]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
2012-11-14 17:16:56 [resetCommForPhone: 48 (VoIP Adaptor)]
[voipUseNotification stop UDP listener VoIP Adaptor]
[Stop VoIP device monitoring]
[Start monitoring VoIP Device: VoIP Adaptor]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
2012-11-14 17:17:31 [resetCommForPhone: 48 (VoIP Adaptor)]
[voipUseNotification stop UDP listener VoIP Adaptor]
[Stop VoIP device monitoring]
[Start monitoring VoIP Device: VoIP Adaptor]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
2012-11-14 17:18:06 [resetCommForPhone: 48 (VoIP Adaptor)]
[voipUseNotification stop UDP listener VoIP Adaptor]
[Stop VoIP device monitoring]
[Start monitoring VoIP Device: VoIP Adaptor]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
2012-11-14 17:18:41 [resetCommForPhone: 48 (VoIP Adaptor)]
[voipUseNotification stop UDP listener VoIP Adaptor]
[Stop VoIP device monitoring]
[Start monitoring VoIP Device: VoIP Adaptor]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
2012-11-14 17:19:16 [resetCommForPhone: 48 (VoIP Adaptor)]
[voipUseNotification stop UDP listener VoIP Adaptor]
[Stop VoIP device monitoring]
[Start monitoring VoIP Device: VoIP Adaptor]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
2012-11-14 17:19:51 [resetCommForPhone: 48 (VoIP Adaptor)]
[voipUseNotification stop UDP listener VoIP Adaptor]
[Stop VoIP device monitoring]
[Start monitoring VoIP Device: VoIP Adaptor]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
2012-11-14 17:20:26 [resetCommForPhone: 48 (VoIP Adaptor)]
[voipUseNotification stop UDP listener VoIP Adaptor]
[Stop VoIP device monitoring]
[Start monitoring VoIP Device: VoIP Adaptor]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]
[VoIP event: (null) (VoIP Adaptor 1) call state 0]
[VoIP event: (null) (VoIP Adaptor 1c) call state 0]

Re: Can't connect my Polycom Soundpoint phone at work

PostPosted: Thu Nov 15, 2012 11:19 am
by psichel_adm
This is more of a tech support question than a forum question. Please Email a snapshot of your Polycom phone setup screen. I'm guessing there might be something that isn't configured correctly. You can Email me directly at psichel "at" sustworks "dot" com

Kind Regards,

- Peter