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Problems with Snom300 no incoming notifications

PostPosted: Tue Jul 09, 2013 6:24 am
by jagabongo
Hi there i am jsut testing your newest trial version.

I have a Snom300 Phone and can already dial over your software.

Then inside the snom settings i changed everything according to this page:

http://www.sustworks.com/pa_guide/snom.html

But i dont get any incoming call notifications or anything... :( Also inside the call logs there are only the outgoing calls made over your software. No incoming / no outgoing while dialing directly with the phone.

Please, i need some help.

Re: Problems with Snom300 no incoming notifications

PostPosted: Tue Jul 09, 2013 3:56 pm
by psichel_adm
Hello, I'm the developer of Phone Amego.

Phone Amego has a Debug Log you can enable under the More tab to see what the program is doing.

Were you able to add your Snom 300 as a telephone device in Phone Amego by pressing Command and lifting the Handset?
Can you verify that the IP address of your Mac did not change?

Your phone will send notifications to the IP address you configured regardless of the actual IP address of your Mac so it is important that these IP addresses remain stable.

Please Email me directly for further assistance. My Email address is available from the Contact section of the sustworks website, or the PA User's Guide.

Kind Regards,

- Peter

Re: Problems with Snom300 no incoming notifications

PostPosted: Thu Aug 01, 2013 1:23 pm
by auenkind
Hi,
i have the same problem with a snom 370, no incoming notifications are shown. The Debug log shows the following:

--> http://192.168.59.103:8080/incomingcall ... 2b00000000

i replaced the real number with zeros.

Any Idea what could be the Problem?

Thanks,
David

Re: Problems with Snom300 no incoming notifications

PostPosted: Thu Aug 01, 2013 2:42 pm
by psichel_adm
The Debug Log suggests a notification was received.
Did it include a phone number and/or Caller ID name?
Have you enabled any notifications under the Caller ID tab?

Kind Regards,

- Peter

Re: Problems with Snom300 no incoming notifications

PostPosted: Mon Aug 05, 2013 6:52 am
by auenkind
Hi,
yes it contains number and name. I enabled all notifications in the caller id tab (Growl and HUD) but nothing is shown ...

Re: Problems with Snom300 no incoming notifications

PostPosted: Mon Aug 05, 2013 8:06 am
by psichel_adm
Please Email directly so we can work on resolving the problem. - Peter