Apple Feedback

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Apple Feedback

Postby psichel_adm » Mon Nov 04, 2013 1:08 pm

As a Phone Amego user, you are in a unique position to understand the limits of Apple’s Bluetooth implementation and how it could be improved. Over the past 3 years, I have published a number of your suggestions that Apple has gradually accommodated (whether by influence or accident). Examples include:

(1) Allow a way to use Phone Amego and a Bluetooth headset at the same time. Starting in iOS7 the iPhone can connect with two HandsFree devices at the same time.

(2) Provide echo cancellation support for Bluetooth audio clients. Starting in OS X Mavericks, the Voice Processing Audio Unit from iOS has been integrated with IOBluetoothHandsFreeDevice on OS X.

(3) Allow accessing recent call records via Bluetooth to see or return calls. Starting in iOS6 this is available through the Bluetooth Phone Book Access Profile (PBAP).

(4) Allow SMS notification via Bluetooth. Starting in iOS6 this is available through the Bluetooth Message Access Profile (MAP).

I believe Apple pays a great deal of attention to its customers. At the time of this writing Phone Amego has around 5000 customers. With appreciation for all that has been accomplished, I’d like to explore a few more customer requests.

Dear Apple
While Mac to iPhone integration is cool, there are still some pieces missing:

(1) No way to send SMS via Bluetooth (which is commonly available as part of the Message Access Profile). I have been in contact with many users who expect this to work and are disappointed to learn it is not supported by iPhone. Apple needs to hear from thousands of customers who want this feature. Requests from a dozen or more developers has not been enough.

(2) Tools like Phone Amego want to keep a Call Log and SMS Log regardless of whether the iPhone is in Bluetooth proximity at the time of the event. The Bluetooth PBAP (Phone Book Access Profile) allows retrieving recent calls. Bluetooth MAP allows notification and retrieval of incoming messages while a MAP client is connected, but doesn’t allow reviewing recent messages as might be expected from the “inbox”.

(3) No handsfree way to enable the iPhone's built-in speakerphone via Bluetooth.  Kind of ironic since the point of a speakerphone is to allow handsfree operation. Instead of routing the call audio via Bluetooth SCO and Mac OS X Core Audio to the Macs speaker and microphone it might often work better to just allow a Bluetooth client to turn on the speakerphone already built-in to the iPhone. This is standard on most SIP phones. Answering the phone by CTI control uses the built-in Speakerphone.

Respectfully Submitted,

Sustainable Softworks
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