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Menu item "place call" disappeared

PostPosted: Mon Aug 11, 2014 4:47 am
by processit
Menu item "place call" has disappeared! Calling using from other applications e.g. CoBook using "dial with phone amego" works fine! Any ideas?

Thanks

Alex

Re: Menu item "place call" disappeared

PostPosted: Wed Aug 13, 2014 5:03 pm
by psichel_adm
I'm not aware of any reason the "Place Call" item would disappear unless the trial expired and the software is not successfully registered. Can you confirm the software is registered and has at least one telephone device with status connected and ready?

Can you open he Call Window using Control-Shift-C (keyboard shortcut for Place Call)?

Kind Regards,

- Peter

Re: Menu item "place call" disappeared

PostPosted: Thu Aug 14, 2014 1:57 am
by processit
Hi Peter,

I´m not using a trial version. See our email contact from November 2013. And by using the shortcut, I get the place call window.

Regards

Alex

Re: Menu item "place call" disappeared

PostPosted: Thu Aug 14, 2014 11:05 am
by psichel_adm
So the "Open Call Window" shortcut is working, but the Place Call menu item is missing. This sounds like some weird bug in populating the menu. Can you try removing the Phone Amego preferences file at ~/Library/Preferences/com.sustworks.PhoneAmego.plist . Then re-launch Phone Amego. I'm guessing this will restore the lost menu item.

You'll then need to re-attach your telephone devices.

Kind Regards,

- Peter

Re: Menu item "place call" disappeared

PostPosted: Thu Aug 14, 2014 2:40 pm
by processit
Hi Peter, I found the reason. If you open "Place Call" and change it to send a sms, then close the window, the "Place Call" menu item has disappeared!

Thanks

Alex

Re: Menu item "place call" disappeared

PostPosted: Sun Aug 17, 2014 2:34 pm
by psichel_adm
Thanks for the detailed report. That was the hint I needed. Kind Regards, - Peter