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No out going, No incoming

PostPosted: Wed Sep 03, 2014 11:06 am
by davisjohne
osx 10.9.4, phoneamego 1.4.29 zoom modem

no audio heard on anything - in coming and out going

HUD appears on out going I see change of status, connecting ring, but no call is made

i would send debug log but i don't know where it is stored

Re: No out going, No incoming

PostPosted: Sat Sep 06, 2014 1:12 pm
by psichel_adm
It sounds like your USB modem may have crashed. Modems are actually small computers running software these days.
Here's how to reset it:

1. Quit Phone Amego (PA)
2. Unplug your USB modem
3. Plug your modem back in.
4. Re-launch Phone Amego.
5. (usually not needed) Remove your modem as a telephone device in PA and then add it back.

That should get your modem back up and running correctly with PA.

Kind Regards,

- Peter

Re: No out going, No incoming

PostPosted: Sat Sep 06, 2014 1:30 pm
by davisjohne
yes the modem was at fault, The modem was not getting enough power. when I plugged it directly into lap top rather than my USB hub (powered) it started to work.

Re: No out going, No incoming

PostPosted: Sun Sep 14, 2014 10:07 am
by psichel_adm
I noticed that too. Modems can be sensitive to getting enough power, or even crash from time-to-time. In my experience, they run fine for weeks or even months but can occasionally die. If they do, just hot plug it to reset the modem.

Enjoy!

- Peter