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Phone Amego silent in Mac OS

PostPosted: Tue Jul 19, 2016 11:27 am
by Shoopi
Hello,

i got the following problem:

I did the setup for a snom 370 voip-phone.
Everything works fine so far. Except that i dont get a ringtone directly on my pc.
My phone isnt very loud and my room big, so i want to hear a tone over my pc if someone calls me.
I tested the "ringtone-option" under call-id but it isnt working.
The program can give me a sound in speech, but i just want a ringtone.

Any tipps?

Re: Phone Amego silent in Mac OS

PostPosted: Wed Jul 20, 2016 7:53 pm
by psichel_adm
Phone Amego has a Debug Log you can enable under the More tab to see what the program is doing. Normally the ring tone plays when Phone Amego is notified of an incoming call by a Ring indication. I'm not sure if that will work with a VoIP phone like the Snom. What you are looking for is the call to be in the "Alerting" state. Can you hear the ring tone when you select one under the Caller ID tab?

Kind Regards,

- Peter

Re: Phone Amego silent in Mac OS

PostPosted: Thu Jul 21, 2016 3:11 am
by Shoopi
Yeah, i can hear a ringtone if i switch to a different one in caller id.
But if someone calls me, i dont get a tone. is there a way to "force" this "alerting" state?

Re: Phone Amego silent in Mac OS

PostPosted: Fri Jul 29, 2016 9:14 am
by psichel_adm
I'll need to update Phone Amego to ring for a VoIP phone like your Snom. Most VoIP phones provide plenty of ringer control so it's an unusual ask.

Kind Regards,

- Peter

Re: Phone Amego silent in Mac OS

PostPosted: Fri Jul 29, 2016 9:56 am
by psichel_adm
I updated Phone Amego to play a ringtone if specified for generic VoIP phones like Snom. Please Email me if you would like to test this version.

Kind Regards,

- Peter

Re: Phone Amego silent in Mac OS

PostPosted: Mon Aug 01, 2016 3:04 am
by Shoopi
I would like to try it. Where can i find your adress to contact you?

Re: Phone Amego silent in Mac OS

PostPosted: Tue Aug 23, 2016 4:37 pm
by psichel_adm
This feature is in the recently posted version. For contact information, please see: http://www.sustworks.com/sb_site/about.html

Kind Regards,

- Peter

Re: Phone Amego silent in Mac OS

PostPosted: Fri Sep 02, 2016 6:45 am
by Shoopi
It works as intended now.
Thank you very much, you got yourself a new lovin' customer. :)