Menu item "place call" disappeared

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Menu item "place call" disappeared

Postby processit » Mon Aug 11, 2014 4:47 am

Menu item "place call" has disappeared! Calling using from other applications e.g. CoBook using "dial with phone amego" works fine! Any ideas?

Thanks

Alex
processit
 
Posts: 3
Joined: Mon Aug 11, 2014 4:39 am

Re: Menu item "place call" disappeared

Postby psichel_adm » Wed Aug 13, 2014 5:03 pm

I'm not aware of any reason the "Place Call" item would disappear unless the trial expired and the software is not successfully registered. Can you confirm the software is registered and has at least one telephone device with status connected and ready?

Can you open he Call Window using Control-Shift-C (keyboard shortcut for Place Call)?

Kind Regards,

- Peter
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Re: Menu item "place call" disappeared

Postby processit » Thu Aug 14, 2014 1:57 am

Hi Peter,

I´m not using a trial version. See our email contact from November 2013. And by using the shortcut, I get the place call window.

Regards

Alex
processit
 
Posts: 3
Joined: Mon Aug 11, 2014 4:39 am

Re: Menu item "place call" disappeared

Postby psichel_adm » Thu Aug 14, 2014 11:05 am

So the "Open Call Window" shortcut is working, but the Place Call menu item is missing. This sounds like some weird bug in populating the menu. Can you try removing the Phone Amego preferences file at ~/Library/Preferences/com.sustworks.PhoneAmego.plist . Then re-launch Phone Amego. I'm guessing this will restore the lost menu item.

You'll then need to re-attach your telephone devices.

Kind Regards,

- Peter
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Posts: 463
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Re: Menu item "place call" disappeared

Postby processit » Thu Aug 14, 2014 2:40 pm

Hi Peter, I found the reason. If you open "Place Call" and change it to send a sms, then close the window, the "Place Call" menu item has disappeared!

Thanks

Alex
processit
 
Posts: 3
Joined: Mon Aug 11, 2014 4:39 am

Re: Menu item "place call" disappeared

Postby psichel_adm » Sun Aug 17, 2014 2:34 pm

Thanks for the detailed report. That was the hint I needed. Kind Regards, - Peter
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