Welcome to our Support
Center. We understand that you may have questions about our
products and how to use them to solve your networking problems.
We're here to help and want to answer your questions as efficiently
TCP/IP networking is a vast and complex subject. Since we're
a small company that offers sophisticated yet very affordable
products, we appreciate your consideration in helping our
limited support resources work for everyone.
Here is a quick overview of Sustainable Softworks support
||Each of our products comes with built-in help, a Read
Me, and release notes.
There's a help button: in the lower left corner of each Classic window that displays text explaining the controls and features of that window. For Mac OS X, help is available under the standard Help menu. The Read Me file included with the software covers basic installation, removal, and registration issues. The release notes also contain important information.
||Our next line of support is the Sustainable Softworks
website. Our site provides extensive instructions and
examples of how to use our products. For example, the
tips, and Frequently Asked Questions (FAQ)
contain much useful information for that particular product.
Popular links to each of our product areas are listed
in the left hand margin of the Support Center page.
You can also search for web pages containing terms that you require help with. Use the top right "Search" box to search our site and NetTalk archives for answers to any questions or concerns you might have.
||If you need registration support (lost registration,
etc.) please send email to .
For lost and problem registrations, the more info you
can provide, the better. To speed up registration info
requests, please tell us:
- Which product you have registered.
- Approximate Registration Date.
- Email address under which the registration was made.
- How registration was made (e.g., online or Kagi).
- The Registration info you are trying to use, if
you have already received registration keys, etc.,
from us but it's not working.
||If you need further product support, use our web-based
support forms. The support forms are designed to help
you submit the information we need to understand your
Use the Technical Support
Form for detailed technical support and the Information Request/Feedback form for more general product questions.
Another good resource is our NetTalk list server and
If your product registration is more than one year
old and you need technical support from us, please subscribe
to our Continued Care program. This $24.95 annual subscription
program allows us to continue to offer the same high-quality,
responsive tech support that youve come to expect
from us. In addition, your Continued Care subscription
ID puts you at the top of the support queue. For more
information, please click
Please keep in mind that when you purchase Sustainable
Softworks Continued Care and need help, you're
in direct contact with the developers of the software,
people who know the products from the inside and out.
You cant find more knowledgeable support anywhere,
especially when it comes to the complexities of Macintosh
Looking for information about Mac OS X? Please read
our Mac OS X status page.
||Sustainable Softworks hosts the
NetTalk mailing list. If your networking question or observation
is likely to be of interest to other users, this is a
good forum to post in. We monitor the list and frequently
answer questions ourselves. Often, users who have more
experience in a particular area than we do will respond.
You can search the NetTalk list with keywords in the top right search box. If you're new to
networking, this is a good place to learn a lot quickly
while exploring the boundaries of networking on Macs.
As a courtesy to list participants, please check
that your question is not already answered in the archives
before posting to NetTalk. The list archives contain
quite a bit of information. There have recently been
informative discussions about performance, networking
configuration, Ethernet cards, hubs, PPPoE, ASIP, networking
software of every size, shape, and color, firewall configurations,
LocalTalk, 6100s, port mapping, IP filtering, Windows
VPN, DSL service providers, and just about anything
else you can imagine having to do with networking. Search
the archives for your topic before posting please.
To subscribe to
the NetTalk List:
Visit the list information page here:
Posting a Question to
the Nettalk List
Once you have received a confirmation reply mail from
the NetTalk list server, you can post a message to .
||Phone Support Policy. At staff discretion, we
may arrange telephone support if we deem it appropriate
to a particular support case. Phone support is time-intensive
and expensive. Typically, phone support will only be offered
if we think all other avenues of support have been exhausted.
We ask you to respect our wishes in this regard; we are
usually busy trying to improve our company and its products
and/or working with customer support issues submitted
to us via the web. (In the time it takes to handle a typical
support call, we can usually help 5-10 users via our web
support interface.) Thank you for your patience and
We hope you find these pages useful and look forward to getting
your network up and running the way you wanted as quickly
Please forward your comments or suggestions about this web
Sustworks Continued Care
After your first year of ownership, you can protect
your investment by signing up for our Continued Care Plan.
Click here for more